Wirral Hospice St John’s SMS Terms & Conditions

 SMS appointment alerts

We will use SMS text messaging alerts for our Christmas tree collection.

We will use Mailchimp’s SMS function to send these alert messages.

The alerts will be to remind people who have pre-booked their trees to leave their tree out ready to be picked up, as an appointment reminder.

Alerts will be sent out in January, the day before tree collections take place.

Opt out instructions

Recipients can reply ‘STOP’ to remove themselves from future contact.

SMS data collection

Mobile phone numbers are collected at the point of supporters booking their trees. Mobile numbers are stored on our database system (Donorflex) for when we need to call supporters for admin reasons.

SMS Marketing

At this time (15.01.2026), we do not plan to use SMS messaging for marketing purposes.

Should this position change, then we would develop a SMS marketing policy, and communicate this appropriately with supporters.