A warm welcome to all our visitors

We know that many of you are close family, friends and main carers, we are so grateful for the love you show which helps to make your loved ones life immeasurably better.

If, at any time, you have questions regarding the care and support we offer or, indeed, if you need to speak to someone about your own feelings please do not hesitate to approach one of the staff here.

The following information is designed to make your current and future visits as easy as possible;

Fit to visit?

• We ask all visitors to the hospice site to consider if they are fit enough to visit, and would ask that you do not come to the hospice if you are experiencing any Covid-19, cold or flu like symptoms or have a stomach upset, until you are fully well. If in doubt please call the ward to discuss before travelling.
• Measles: Please do not to attend the hospice if you have any symptoms of measles or have been in contact with a measles case within the last 3 weeks.

How to find us

• There is a map at our Contact page

When to visit

• Open visiting is between 10:00 and 21:00
• We do ask visitors to leave the ward at meal times 12:00 -12.30, 17:00 – 17:30 and for quiet time between 15:30 and 16:30
• We may ask you to limit the numbers of visitors at the bedside from time to time
• If you have a special family occasion coming up and would like to gather in larger numbers please speak to the ward team so we can find a way to support you

General Parking on Clatterbridge Health Park

• Free for first 20 minutes
• £3.20 per day for any length of time thereafter (Please remember to bring the right change if you can)
• If you are the relative of a patient you may be able to claim a parking refund (please ask at reception for details)

Disabled Car-Parking

• Limited spaces (2) for disabled vehicles outside main reception (Please ask at reception – because there are only two spaces it is usually first come first served)

Arriving at Reception

• During daytime hours the main doors will usually be open. If they are not please use the buzzer situated on the brick column on the right hand side. This may be answered by the nurses so there may be a short delay if they are with patients
• Please don’t bring any loose valuable possessions as the hospice cannot be held responsible should they be misplaced
• Please do wash your hands on entering the ward and use hand gel around the ward as needed

Children

• Do feel free to bring your children. We just ask that you supervise them at all times in what is sometimes a very busy environment. On occasion there is a need for quiet too
• There are baby changing facilities in the accessible toilet just off hospice main reception
• If you have concerns about bringing children into the hospice you may wish to speak to a member of our patient and family support team – please do ask

Quiet Space for you

• You may need a bit of time for yourself to think
• The Quiet Space is available for people who are visiting patients to take time out if they need to (Please speak to the team if this is something you would like to access)

Family Room and Overnight stay

• On occasion, you and other close family members might want to stay overnight. (Please speak to the team if this is something you would like to access. They can check availability and make things as comfortable as possible for you)

The Hub Café

• Open Mon-Fri, 10am – 3pm and Sat-Sun, 10am – 3pm
• Speciality teas, coffees and soft drinks
• Sandwiches, quiche, baked potatoes, home-made soup, toasties
• Cakes, Crisps and Chocolate bars
• You can order a Sunday Roast Dinner for all the family (please give us 48 hrs notice)

Pets

• At times we have a visit from Pets as Therapy. Staff will let patients know when this is happening and it is their choice if they want to meet the therapy dog, staff will check with patients on the day
• We understand that pets are often important family members, it is often possible to arrange for your own pet to be brought in by family or friends for a visit
• Please discuss with the staff team before your family pet comes in so that we can arrange the appropriate visiting space and time

Fire Alarm

• The test is every Wednesday morning if you are in the hospice
• If the fire alarm sounds at any other time the staff will direct you immediately to safe exits

Smoking

• Visitors are NOT allowed to smoke, or vape, anywhere on Wirral Hospice St John’s premises including the gardens and surrounding car parks.
• There is a bench with a bin (there’s no shelter) off the Clatterbridge Health Park on Mount Road, 100 metres from the hospice

Nurse wearing Red Tabard

• If you see a nurse wearing a RED TABARD at any time – please be aware that they are administering the most important medications at that time. Please do not interrupt them during that period – but please ask any other member of the team if you need anything