I Want Great Care: review our services

Wirral Hospice St John’s partners with health and social care organisation, I Want Great Care (iWGC), to give our patients, their families and other carers, an opportunity to review the services we provide.

We believe that our patients are at the heart of everything we do and we really appreciate it when they, alongside the people closest to them, give us their view of our services.

At the most challenging time of people’s lives it is really important to hear their feedback, to be pleased when they say nice things, but also to listen to how we may improve aspects of our service provision and be prepared to answer questions professionally and honestly.

For patients, their families and other carers

The I Want Great Care website will give you the opportunity to rate ANY of the services you have experienced here.

You also have an opportunity to give feedback on the staff involved in your care including in our inpatients ward, our outpatients clinics, our Wellbeing Centre, Hospice at Home or within our patient and family services.

So, if you are a patient, or a family member or their friend, who has seen our services at first hand, please leave a review by clicking the button below

Leave a review

If you ever need to contact Wirral Hospice St John’s directly with any compliments and complaints we always welcome your feedback.

More detail on how to do this is at www.wirralhospice.org/complimentsandcomplaints

We are very proud to know our patients and their families feel empowered and confident to share their experiences which help to ensure there are choices and controls in place within our healthcare provision.

We really do appreciate your feedback.

Positive response to Patients’ feedback

Questions taken directly from patients’ iWGC evaluation form.

1. “…what is a nurse, eg who is a sister / staff nurse. HCA”

• We have updated the uniform information in the patient’s bedside booklet so that they can identify the various nurses and health care assistants who may administer various aspects of their care at any given time.

2. “Smoking should be allowed in small designated area”

• We have appointed a small outdoor shelter where smoking, for patients only, is permitted.