Complementary Therapy Admin Volunteer/s

Department: patient & Family Support Services
Days & Frequency: Wed or Thu, three or four hours a week

Overview of role:

To help Wirral Hospice St John’s Patient & Family Support Services team to provide services and care to patients with life limiting illnesses, assisting the complementary therapy lead in contacting clients to make appointments.

Activities you will be involved in:

• Assist with the management of the complementary therapy waiting list and case load
• Contacting clients via telephone, email, and text to arrange appointments
• Assist with general administration tasks

What we are looking for:

• Be able to communicate effectively with compassion face to face and on the phone.
• Organised and able to self-manage workload
• Good IT skills using Word, Excel and databases
• Empathy with service users who can at times be in distress
• Compassionate, calm, confident, friendly and approachable
• Sensitive to the needs of patients
• Understanding of boundaries and confidentiality

Time commitment:

• We are looking for volunteers able to commit to one 3-4 hour session per week.

Anything else you need to know:

• This voluntary post is subject to a standard disclosure through the Disclosure & Barring Service
• Volunteers are required to maintain confidentiality around patient and Hospice information
• We can accept volunteers aged 16 and above
• Training where identified will be provided along with Mandatory hospice training
• An opportunity to make an important contribution to Wirral Hospice St John’s

Interested in this or other volunteer roles we might have?

We always convey a HUGE THANK YOU to our amazing volunteers, without whom the hospice would struggle to operate.

In normal times they are simply ‘here’ for us, at the hospice and in our Wirral Community. They’re part of the hospice family, they are, very often in fact, the ‘face’ of the hospice.

Our hospice heroes support us in so many ways; from patient and family support; to catering support; to office support; in our charity shops; to gardening; to fundraising support.

Enjoy the satisfaction of knowing that your time and support is enabling patients and families to receive the care they need.

Volunteers have been involved with Wirral Hospice right from the very beginning, giving their commitment, skills and energy to support our work with patients, their carers and families. You can make a real difference by joining our team of 500 volunteers. We have opportunities based at the hospice and in the community.

Volunteers are usually aged 16 and above. For most volunteering opportunities you do not require particular skills or qualifications as we will give support and training wherever necessary. An enthusiasm for hospice care and a willingness to try new things are often more important.

People from all walks of life and all ages volunteer for us. If you have the time and skills to make a difference by volunteering, please contact Phil or Lucy at volunteering@wirralhospice.org or call 0151 334 2778 ask for volunteer services and tell us how you can help.