Complementary Therapy Admin Volunteer/s

Department: patient & Family Support Services
Days & Frequency: Wed or Thu, three or four hours a week

Overview of role:

To help Wirral Hospice St John’s Patient & Family Support Services team to provide services and care to patients with life limiting illnesses, assisting the complementary therapy lead in contacting clients to make appointments.

Activities you will be involved in:

• Assist with the management of the complementary therapy waiting list and case load
• Contacting clients via telephone, email, and text to arrange appointments
• Assist with general administration tasks

What we are looking for:

• Be able to communicate effectively with compassion face to face and on the phone.
• Organised and able to self-manage workload
• Good IT skills using Word, Excel and databases
• Empathy with service users who can at times be in distress
• Compassionate, calm, confident, friendly and approachable
• Sensitive to the needs of patients
• Understanding of boundaries and confidentiality

Time commitment:

• We are looking for volunteers able to commit to one 3-4 hour session per week.

Anything else you need to know:

• This voluntary post is subject to a standard disclosure through the Disclosure & Barring Service
• Volunteers are required to maintain confidentiality around patient and Hospice information
• We can accept volunteers aged 16 and above
• Training where identified will be provided along with Mandatory hospice training
• An opportunity to make an important contribution to Wirral Hospice St John’s