Communication Skills Training

Course Aims:

• Discuss the definitions of communication skills.
• Increase knowledge about the theory behind communication skills.
• Have the ability to discuss the skills required to facilitate good communication.
• Understand the association between blocking behaviours and a poor conversation or negative
  and challenging experience.
• Have the ability to critically reflect on conversations, with the skill to acknowledge what went
  well and what didn’t go well.
• Improve confidence with communication skills in challenging and difficult situations.

Target Audience: Any Health Care Professional

Date & Time:

Time – 0900 – 1230

The course runs monthly. Please see below for contact details.

Duration: Half a day

Number of places: 30 places

Cost: Free

For more information/ to book: call 0151 514 2331 or email WCNT.eolc@nhs.net

Venue & Location: Albert Lodge, Victoria Hospital, Mill Lane. CH44 5UF