Communication Skills Training

Course Aims:

This course is designed to enhance participants’ understanding and confidence in communication skills, particularly in challenging or sensitive situations. By the end of the session, participants will be able to:

• Define key communication skills.
• Gain knowledge of the theories underpinning effective communication.
• Identify and discuss the core skills required to facilitate meaningful and effective communication.
• Recognise how blocking behaviours can negatively impact conversations and contribute to challenging experiences.
• Critically reflect on past conversations, identifying both strengths and areas for improvement.
• Build confidence in applying communication skills in difficult or emotionally charged situations.

Target Audience: Everyone

Please Note: Attendance is limited to staff employed by the following organisations:

• Wirral NHS Community Trust
• Wirral St John’s Hospice
• Wirral Care Homes

Thank you for your understanding.

Date & Time:

Time – 0900 – 1230

22 January 2026
25 March 2026
24 April 2026
21 May 2026
19 June 2026

Duration: Half a day

Number of places: 30 places

Cost: Free

For more information/ to book: call 0151 514 2331 or email WCNT.eolc@nhs.net

Venue & Location: Albert Lodge, Victoria Hospital, Mill Lane. CH44 5UF