Professional Advice and Information Line (PAIL)

We offer a designated 24 hour telephone service for health and social care professionals seeking advice about palliative care issues.

Our advice line is open to GPs, in and out of hours, community nurses, multi-professional team members, Wirral University Teaching Hospital (WUTH) and clinical staff from nursing and care homes.

Guidance is available about:

Palliative care assessment
Pain/symptom control measures
Specialist palliative care services including Hospice services
Hospice at Home

You can reach the Professional Advice and Information Line (PAIL) as follows:

Monday to Friday, 9.00 am to 5.00 pm – Tel: 0151 328 0481

Monday to Friday, 5.00 pm to 9.00 am – Tel: 0151 343 9529

Weekends / Bank Holidays – Tel: 07825 226724

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