Inpatient Visiting Arrangements April to July 2022

The changes from the Government’s plan for Living with COVID have changed COVID risk management in healthcare settings from the 1st April 2022. The hospice is committed to respecting national guidelines and have updated our visiting arrangements.

From the 1st April visitors are no longer required to have tested before coming to visit a friend or relative on the inpatient ward, unless they wish to provide personal care.

All visitors will still be required to follow infection prevention measures in place which include hand washing and wearing facemasks provided.

The safety of the new arrangements rely on visitors who are unwell not coming to the hospice.

Government guidance is that:
Anyone who is experiencing symptoms of a respiratory infection and has a high temperature or does not feel well enough to go to work, is advised to stay at home and avoid contact with other people.

Due to the vulnerable nature of our patients it is vitally important this guidance is followed.

The symptoms listed for COVID-19 are:

  • continuous cough
  • high temperature, fever or chills
  • loss of, or change in, your normal sense of taste or smell
  • shortness of breath
  • unexplained tiredness, lack of energy
  • muscle aches or pains that are not due to exercise
  • not wanting to eat or not feeling hungry
  • headache that is unusual or longer lasting than usual
  • sore throat, stuffy or runny nose
  • diarrhoea, feeling sick or being sick (these are also symptoms of Norovirus and visitors should wait until they are 48 hours clear before visiting)

On admission, one box of 7x Lateral Flow Tests kits will be made available to that patient’s visitors by the ward team. These should be used ONLY if someone who wishes to visit is feeling unwell, or if someone in their household has COVID. These tests should be carried out before coming to the hospice. If this is the case family groups will have to manage the distribution of these tests as needed.

Registering test results:
All tests taken for visiting must be registered at www.gov.uk/report-covid19-result, using the hospice Unique Organisation Number (UON) 99873135 – Please see the registering a test result guide provided. Please ask if you are having difficulty registering your tests.

If you do not have access to the internet to register a test you can do this by calling 119 (Freephone).

Positive results:
If a visitor has tested positive they must inform the ward team and must not visit until day six after the infection and if they have access to tests are testing negative. Children should wait for three days after a positive test before visiting.

Infection Control Measures during your visit:
During your visit you must follow the infection control measures that are in place including:

  • Wearing a facemask provided
  • Washing your hands with soap and water before entering the clinical areas and on exit.
  • Wearing any other relevant Personal Protective Equipment advised.

Despite the continued need to be careful we would hope that you feel welcome in the hospice during the patient’s time here and we aim to make sure you can spend as long with them as possible.

Visiting hours:
Open visiting between 11:00-21:00

Other than at meal times (Lunch 12.00- 12.30, Tea 17.00-17.30) and quiet time 15.30-16.30 – at these times visitors will be asked to leave the bedside or not allowed on to the ward, you are welcome to use the Hub café for refreshments or Quiet Space for reflection during this time.

The visiting guidance alters when patients are felt to be in the last days of life or if there are specific needs relating to a disability – staff will discuss this with you.

Children are able to visit with an accompanying adult – but should not visit if unwell.

Numbers of visitors:
To support the need to continue to maintain social distancing, we recommend that patients only have two visitors at a time, and that the room is well ventilated and remains uncluttered to support effective cleaning.

If there are special family events during the patient’s admission such as birthdays please discuss with staff so that arrangements can be made for a larger family gathering and celebrations.

Refreshments:
We have a patient/visitor lounge you can access on the Inpatient Unit, where you will be able to make a drink.

We ask that only two families at a time with a maximum of six people in total use the room. All visitors are asked to wear a facemask and wipe down any touch points/facilities after use using the disinfectant wipes provided.

Facemasks however can be removed to eat and drink, but we ask that you keep them on at all other times.

This space is also used for some staff meetings and training so please be respectful of this.

Whilst the Hub Café is closed visitors can pre order food to take away from our kitchens please ask for details.

It is the intention that The Hub café will be reopened by the end of April 2022 Monday to Friday.

At the weekends breakfast bacon baps can be ordered for Saturday mornings and a roast lunch to be enjoyed in the hub on Sundays. These items need to be pre-ordered by Friday.

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