ebay shop
Operating Plan 2011/2012
The Trustees have reviewed and agreed this Operating Plan for the year 2011/12 which broadly outlines the work to be undertaken within the departments. During the year we will work with all our key stakeholders to formulate our strategic plans and developments for the period 2011-2015.
1 Clinical and Medical Services
- To ensure that people who use the service or those acting on their behalf are involved in making decisions about their care, treatment and support.
- To ensure that people who use our services get effective, safe and appropriate care with treatment and support that meets their individual needs.
- To ensure that people who use the service, whether they be staff, patients or visitors, are as safe as they can be and that risks are minimised.
2 Governance
- To implement the Performance Management Process (revised July 2010) to protect people who use the services and others who may be at risk.
- To adhere to Wirral St John’s Hospice Governance Framework to ensure that every department meets or exceeds the relevant legislative, regulatory and government requirements.
- To comply with the Care Quality Commission system of registration, in accordance with the Regulations of Essential Standards of Quality and Safety.
- To comply with the Code of Practice in relation to the prevention or control of Healthcare Associated Infections.
3 Training Development & Audit
- To provide a Training & Development Framework which is accessible for the development of all employees and volunteers.
- To continue to raise compliance within Cancer Standards and Care Quality Commission Regulatory Guidance (2010).
- To participate in the delivery of under-graduate/post-graduate training programmes.
- To develop an integrated approach for the delivery of Specialist Palliative Care/Palliative Care education for all health professionals across Wirral.
4 Financial Management
- To ensure financial viability of Wirral Hospice in achieving the aims and objectives set out in the Statement of Purpose.
- To produce monthly management information, to compare to budget and to investigate all variances to maximise performance.
- To further our management information systems to improve the use of costing data associated with Specialist Palliative Care services.
- To further develop a financial appraisal model to accurately appraise income generation and cost reduction activities.
- To explore the hospice IT information systems which support people who use the services, or others acting on their behalf, to make decisions about their care, treatment and support.
5 Operational services
Human Resources
- To review and evaluate the E-Rostering system to ensure clinical resources are fully utilised.
- To continue to promote an organisational culture of utilising staff resources to enhance/support service needs which underpin the Hospice Core Values.
- To optimise staffing to deliver a cost effective responsive service in line with internal and external requirements.
Operations
- To conduct a patient survey to elicit views on the catering services available to them.
- To provide a new catering facility in the Hospice on completion of the capital development build.
Housekeeping
- To uphold and develop standards of health and safety, cleanliness and suitability of premises and equipment.
Volunteers
- To develop the volunteers' roles/responsibilities which support all departmental services.
6 Fundraising and Marketing
- To ensure fundraising income in 2011/12 is achieved to support the services described in the Statement of Purpose.
- To develop the Fundraising and Marketing areas of lottery, legacies, trusts, e-commerce, enterprises and shops to ensure maximum income generation and media publicity is achieved.
- To explore new income generation initiatives.
- To implement Wirral Hospice re-branding in 2011/12 to enhance and promote the hospice profile, publicity and information.
- To comply with the Code of Fundraising Practice and Charities Act 2005.