How to make a formal complaint

If you wish to make a formal complaint, your complaint will be acknowledged by the relevant Senior Manager who will contact you within three working days. We will fully investigate your concern or complaint.

A meeting will be offered for you to discuss your concerns within 15 working days. A final response will be completed within 20 working days. A full written response will then be forwarded to you detailing your concern or complaint and the action we intend to take to prevent the same circumstances occurring again.

In the event that your concern or complaint cannot be resolved to your satisfaction, please contact:-

Chief Executive
Wirral Hospice St John’s
Mount Road
Higher Bebington
Wirral CH63 6JE

Tel: 0151 334 2778
Email: info@wirralhospice.org

If you feel that your complaint is still unresolved or at any other time you so wish, you can contact the Care Quality Commission at:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne NE1 4PA

Tel: 03000 616161
Email: enquiries@cqc.org.uk

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