If you wish to make a formal complaint, your complaint will be acknowledged by the relevant Senior Manager who will contact you within three working days. We will fully investigate your concern or complaint.
A meeting will be offered for you to discuss your concerns within 15 working days. A final response will be completed within 20 working days. A full written response will then be forwarded to you detailing your concern or complaint and the action we intend to take to prevent the same circumstances occurring again.
In the event that your concern or complaint cannot be resolved to your satisfaction, please contact:-
Wirral Hospice St John’s
Wirral CH63 6JE
Tel: 0151 334 2778
If you feel that your complaint is still unresolved or at any other time you so wish, you can contact the Care Quality Commission at:
Care Quality Commission
Newcastle upon Tyne NE1 4PA
Tel: 03000 616161