Our Promise To Our Supporters
We are committed to raising funds for our charity in an open, honest and transparent way. Although we receive some NHS funding towards aspects of the care we provide to our patients and their loved ones, we are largely reliant on donations from our local community to support the running costs for Wirral Hospice St John’s.
We ask supporters to help us by making donations, joining in with events, organising your own events, playing our lottery, supporting our charity shops, amongst many of the ways people can and do get involved.
In return, we promise to:
Be honest about how your money supports our charity and be clear about why we need your help
Publicly promote your donations/activities if you wish that to be the case
Show our appreciation promptly and appropriately if you are in a position to support us
Respect your decision and not make you feel guilty if you aren’t in a position to help us
Only contact you in ways that you are happy with us doing so (you can contact us at any time to discuss your communication preferences)
Protect your information – we do not and will not ever sell or share your data to any other charities or organisations
We are respectful:
We understand that our Hospice, although homely, can be an unsettling environment for people new to it, and for those affected by the loss of a loved one who might find it difficult coming back to visit
We never seek to take advantage of bereaved families but are there to support them if they do wish to remember a loved one by fundraising for us
We are sensitive when engaging with vulnerable people and we do not encourage or seek support if a vulnerable member of our community is identified
Staff and volunteers at the Hospice have receive relevant training, including Dementia Friends training to help understand how to recognise and support people who may have Dementia or Alzheimer’s
We are accountable:
We will do all we can to ensure our staff and volunteers comply with fundraising and other regulatory bodies’ legislation and best practice, including The Fundraising Regulator, Institute of Fundraising, Charity Commission and the Gambling Commission
Our staff and volunteers receive training and attend courses, and have regular support and supervision meetings with line managers
We try to make it easy for you to contact us and help with any queries or suggestions you may have
We will act quickly and appropriately if you are not happy with any aspect of our fundraising activities – concerns and complaints are taken very seriously and our policy reflects this
Get in touch:
Please don’t hesitate to contact us if you’d like to talk about anything relating to our fundraising promise or are interested in supporting our fundraising activities in some way.
Please contact Teresa Nightingale, Head of Fundraising or any of the fundraising team on 0151 343 0778 (our Fundraising Office is open Mon to Fri 9am-5pm) or please email email@example.com.
Or you can write to:
Teresa Nightingale - Head of Fundraising
Wirral Hospice St John’s