Advice: Coronavirus COVID-19

The safety of our staff, patients and visitors is of paramount importance to Wirral Hospice St John’s Board of Trustees and Senior Leadership Team. In response to the Government’s easing of lockdown during the Covid-19 pandemic we have reviewed and adapted our ways of working to manage the risk to all.

All persons attending Wirral Hospice St John’s hospice and charity shops (when they re-open) are required to adhere to these safe systems to optimise their own safety and that of other people.

Covid-19 is still prevalent in Wirral and across the United Kingdom. As a virus it cannot be seen. Transmission is directly through respiratory droplets spread short distances from coughing and sneezing or talking and from touching surfaces on which droplets have landed then touching your eyes, mouth and nose.

Please take time to carefully read Wirral Hospice's Risk Assessment to familiarise yourself with what to expect when you visit the hospice building, these systems are currently in operation.

We will continue to review the updated guidance received and will make the necessary changes as and when required.

We thank you for your support at this time.

Senior Leadership Team & Board of Trustees

Page last updated Saturday 20 June 2020


Information about other hospice services and activities

Outpatients & Wellbeing:
Patients who were due to attend outpatient appointments and/or our wellbeing centre are all being contacted separately to inform you of any changes to the support we can continue to offer you throughout this challenging period. We are not open as normal for outpatients and wellbeing.

Please phone 0151 334 2778 (Mon to Fri 9am onwards) if you are unsure about something or have a support need we might be able to help you with.

Hospice at Home:
Patients and families will be contacted separately to inform you of any changes to the support we can continue to offer you throughout this challenging period.

Please phone 0151 334 2778 (Mon to Fri 9am onwards) if you are unsure about something or have a support need we might be able to help you with.

Family Support Services:
Our bereavement groups are no longer meeting at the present time. Our one-to-one bereavement support is being given by phone where it is possible to do so. We understand this is an extremely difficult time for everyone right now, we hope you are keeping safe and well.

Please call 0151 334 2778 (Mon to Fri 9am onwards) if you would like to speak with one of our family support team.

Catering & the Hub cafe:
We are still providing catering faciities for our patients but our Hub cafe is no longer open to the public.

Wirral Hospice's army of volunteers are amazing and we would not usually be able to run our full hospice service without them supporting us day in day out.

However, during these extremely challenging times, we have asked a great number of our volunteers to politely stay away from the hospice itself if they are in the older age group or at risk category. This is to protect them and their loved ones, as much as it is to limit non-essential footfall here at the hospice and therefore lower the risk of any infection being brought on site or taken into their homes.

We do have a handful of essential roles relating to our patient care services that we still require support with. If you are NOT in the older age group or at risk category, please email for more details, thank you.

All hospice staff are classed as key workers. Frontline staff who are providing essential care for our patients and ensuring the hospice is kept clean and catering services provided, through to office staff whose jobs include administration, financial management, and fundraising during this extremely challenging time.

A great number of staff are required to be on site but, where it is feasible to do so, some office-based staff are working from home. We are trying to limit the footfall here at the hospice to non-essential contact where it is practical for that to be implemented.

Fundraising Supporters:
This is a worryingly difficult financial challenge, as well as for other charities, businesses, individuals and families. We don't yet know the full financial impact it will have on Wirral Hospice St John's but it will be a significant loss of income through charity shop closures and postponed / cancelled fundraising plans, campaigns and activities. These are essential actions we need to do to protect everyone. We will be looking for support in the future, with various ways that supporters and our local community can help us to come through this at the other end. Our immediate priority remains the safety of and care of our patients, families, volunteers, staff, and supporters.

Charity Shops:
In light of ever more calls from the Government for social distancing and self-isolation, we have taken the responsible decison to close all of our charity shops and hospice gift shop until further notice. Updates about when and how we plan to re-open Wirral Hospice's charity shops can be found here.

If you are usually visited by a cash collector, it would really help us if you could pay for your subscription over the phone. Please call 0151 334 0348 to make arrangements to pay your lottery membership fees or to sign up to become a lottery member.

Giving Campaigns:
We were in the midst of promoting our annual Make a Will month campaign when the Coronavirus advice about social distancing and non-essential contact came into force. Appointments that had been pre-booked with solicitors will be honoured (remotely or at a later date when public contact is allowed again). Please ring the solicitors directly to see if they still have appointments.

If you'd like to help us by signing up to make a regular gift or by making a one-off donation, your support would be greatly appreciated at this difficult time, thank you.

Fundraising Events:
We have had to postpone a number of hospice events, we are also seeing a whole raft of runs, walks and challenges being postponed and even cancelled. And supporters who had planned to fundraise for us will also be changing their plans. These are difficult times. Latest information about changes to plans can be found in our Fundraising Calendar.

How can I help Wirral Hospice's Urgent Appeal?
Please visit Wirral Hospice's Urgent Appeal page if you would like to support our charity during these extremely challenging times, thank you.

We thank you all so much for the support you are showing us through these unprecedented times of uncertainty. We hope that you are keeping yourselves and your loved ones safe and well  xxx

About Us